1. Introduction
Aldenham Doggy Day Care (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
Aldenham Doggy Day Care is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at: Email: privacy@aldenhamdoggydaycare.com — Phone: 07963 656556 — Address: Aldenham Country Park, Aldenham Road, Elstree, Hertfordshire, WD6 3BA
3. Information We Collect
3.1 Information You Provide
- Name, email address, phone number, and postal address
- Emergency contact details
- Payment and billing information
- Dog information (name, breed, age, medical history, vaccination records)
- Veterinary contact details
- Communications with us (emails, messages, feedback)
3.2 Information Collected Automatically
- IP address and device information when you use our website
- Browser type and version
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
4. Lawful Basis for Processing
- Contract: to provide our daycare services and manage your bookings
- Legal Obligation: to comply with legal and regulatory requirements
- Legitimate Interests: to improve our services, prevent fraud, and ensure security
- Consent: for marketing communications (you can withdraw consent at any time)
5. How We Use Your Information
- Providing and managing our dog daycare services
- Processing bookings and payments
- Communicating with you about your bookings and our services
- Sending important updates about your dog’s care
- Managing your account and customer relationship
- Improving our services and website experience
- Complying with legal obligations
- Marketing (with your consent)
6. Data Sharing
- Service Providers: payment processors (Stripe), email services, IT support
- Veterinary Services: in case of emergency, we may share your dog’s information with veterinary professionals
- Legal Authorities: when required by law or to protect our legal rights
We do not sell your personal data to third parties. All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.
7. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. After your account is closed, we retain data for up to 7 years to comply with legal obligations (e.g., tax records) and to resolve disputes. After this period, data is securely deleted or anonymized.
8. Your Rights Under UK GDPR
- Right of Access: request a copy of the personal data we hold about you
- Right to Rectification: request correction of inaccurate or incomplete data
- Right to Erasure: request deletion of your personal data (“right to be forgotten”)
- Right to Restrict Processing: request limitation of how we use your data
- Right to Data Portability: receive your data in a structured, machine-readable format
- Right to Object: object to processing based on legitimate interests or for marketing
- Right to Withdraw Consent: withdraw consent for processing where consent is the lawful basis
To exercise any of these rights, please contact us at privacy@aldenhamdoggydaycare.com. We will respond to your request within one month.
9. Data Security
- Encryption of data in transit and at rest
- Secure password hashing using industry-standard algorithms
- Regular security assessments and updates
- Staff training on data protection
- Access controls limiting who can view personal data
10. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize you and remember your preferences. You can manage cookie preferences through your browser settings. Essential cookies required for the website to function cannot be disabled.
11. International Transfers
Your personal data is primarily processed and stored within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the Information Commissioner’s Office (ICO).
12. Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately so we can delete such information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. For significant changes, we will notify you by email. We encourage you to review this policy periodically.
14. Complaints
If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection: ico.org.uk — Helpline: 0303 123 1113
15. Contact Us
Aldenham Doggy Day Care, Aldenham Country Park, Aldenham Road, Elstree, Hertfordshire, WD6 3BA
Phone: 07963 656556
Email: privacy@aldenhamdoggydaycare.com